Take a moment and ask, "What is personalized care?"

I expect the provider will bring up the importance of the human touch, the subjectivity of medicine and how important observation with a trained eye is often the key to understanding the patients’ needs and problems.

Providing a balanced approach to personalized care in the future will require much more discipline and collaboration between your technologist and providers.

As a technologist and a patient, I lament that modern medical practice is becoming impersonal; we fail to understand how most people prefer to manage their lives.  How they want real-time access and at the same time want the human connection we erode with technology 1.

Across history, it often has been the next generation that figures out how best to use new technology. Health care may be no different.

Challenges for physician leaders include overcoming physicians’ resistance to change, using influence to drive the goals of technology advances, and at the same time deliver a personal approach to your constituent patient population.

Discussion question #1:  As a provider, how do you feel about the healthcare consumer having the ability to room themselves and essentially have self-service in your facilities - your EHR's are already planning this now

  • How would you handle it?

  • What would you do if the consumer-governed the flow of your clinic?

Discussion question #2: As medical knowledge advances, the rift between high tech, big data and personal touch is becoming more significant.

 Telling a patient he/she has cancer requires time, compassion and well-honed interpersonal skills.

  • How would you handle it?

  • Technology is a great enabler when used right and a great disabler when used wrong.


1 - Ian Brown and Andrew A. Adams: The ethical challenges of ubiquitous healthcare